Agreement to these terms
By creating an account, purchasing a product or plan, acknowledging the purchase notice, or using BrillSync, you agree to these terms and the Privacy Policy. If you use BrillSync for an organization, you represent that you have authority to accept these terms for that organization.
Accounts and eligibility
You must provide accurate information, keep login credentials confidential, and promptly report suspected unauthorized access. You are responsible for activity through your account. You must be legally able to enter a contract and be at least 13 years old; users under the age of legal majority must have permission from a parent or guardian.
Your audio and content
You retain ownership of audio and other content you upload. You grant BrillSync and its service providers a limited, non-exclusive license to host, copy, transmit, analyze, transform, validate, deliver, and delete that content only as needed to operate, secure, support, and improve the service.
You represent that you own or have all permissions necessary to upload and process the content and to use the resulting show. BrillSync does not transfer ownership of third-party music or grant public-performance, synchronization, broadcast, or other music rights.
Automated generation and customer selections
BrillSync is a self-operating software service. Submissions are not manually choreographed, reviewed, or approved by a person. Your purchased entitlement, selected vehicle profile, audio characteristics, generation settings, validation rules, and current software capabilities determine the output.
Lights Only is limited to supported illumination channels. Full Motion may include supported powered closures or accessories for the exact selected vehicle profile. Availability varies by vehicle, hardware, firmware, region, and supported channel definitions. BrillSync may block unsupported combinations or safely reduce output to supported channels.
Full Motion Safety Notice
Full Motion can cause supported vehicle parts to move, including windows, mirrors, charge ports, door handles, doors, liftgates, or other closures. Before every run, place the vehicle outdoors on level ground; keep people, children, pets, clothing, cables, walls, ceilings, vehicles, and other objects clear of every moving part; remain close enough to stop the show; and follow all vehicle manufacturer instructions and warnings.
Do not run Full Motion in a garage, confined area, public roadway, charging arrangement that could be disturbed, or any environment where movement could cause contact, entrapment, property damage, distraction, or injury. You are responsible for inspecting the vehicle, choosing the correct profile, testing safely, and stopping use if behavior is unexpected.
Purchases, credits, subscriptions, and cancellation
Prices and product features are shown at checkout. Taxes may apply. Payments are processed by Stripe. A Lights Only generation consumes one credit. A Full Motion generation consumes two credits. A one-time purchase is restricted to its purchased show mode. Subscription credits are issued for the applicable billing period and do not represent cash, stored value, or transferable property.
Subscription plans renew automatically at the disclosed interval until cancelled. You may manage available payment, invoice, plan, and cancellation options through the Stripe billing portal in your dashboard. Unless required by law or expressly stated otherwise, unused subscription credits do not roll over, transfer, or receive a cash refund.
Refund Policy and failed generations
Because generation begins after a customer submits an eligible file, completed or successfully queued digital generations are generally non-refundable. If BrillSync cannot deliver a purchased generation after its automated retry process, contact support so the system record can be reviewed and, where appropriate, the credit can be restored, the job rerun, or a refund issued. Refund rights required by law remain unaffected.
Acceptable use
You may not interfere with the service, bypass access controls or credit limits, manipulate product or vehicle selections, probe for vulnerabilities without written permission, automate excessive requests, impersonate another person, submit malware, use another customer’s files, reverse engineer protected service components where prohibited, or use BrillSync for unlawful, unsafe, or harmful activity.
Suspension and termination
We may suspend or terminate access for material or repeated violations, fraud, chargebacks, security risk, unsafe use, unlawful activity, or conduct that threatens the service or others. You may stop using BrillSync at any time. Provisions that by their nature should survive termination will remain in effect.
Service availability and disclaimers
BrillSync is provided on an “as is” and “as available” basis to the extent permitted by law. We do not promise uninterrupted availability, perfect synchronization, compatibility with every vehicle or software version, identical creative results, or movement availability on every supported model. Software, vehicle firmware, channel definitions, and manufacturer behavior may change.
Limitation of liability
To the maximum extent permitted by law, BrillSync will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, personal property, vehicle damage, or business interruption. BrillSync’s aggregate liability for a claim will not exceed the amount you paid to BrillSync during the twelve months before the event giving rise to the claim. Some jurisdictions do not allow every limitation, so applicable rights may vary.
Changes
We may update these terms for legal, safety, security, pricing, or service changes. Material changes will be posted with a revised effective date and may be communicated through the service or email. Continued use after the effective date means you accept the updated terms.
Contact
Questions about these terms may be sent through the support form or to support@brillsync.com.